At jilwin, your privacy is not an afterthought — it is a foundational commitment. This Privacy Policy explains precisely what personal data we collect from Filipino players, how we use it, who we share it with, and the rights you hold over it under Philippine law. Please read it alongside our Terms & Conditions.
Six pillars that define how jilwin handles your personal information — before you read the full legal text below
Every piece of data transmitted between your device and the jilwin platform is protected by 256-bit SSL encryption — the same standard used by Philippine commercial banks including BPI, BDO, and Metrobank. Your login credentials, payment details, and personal information are never transmitted in plain text.
jilwin does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your data is used exclusively for the purposes described in this Privacy Policy — account management, security, regulatory compliance, and improving your platform experience.
jilwin processes personal data in full compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 (DPA) — and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.
Where consent is the legal basis for processing your data, jilwin obtains it clearly and in plain language — not buried in dense legal text. You may withdraw consent for non-essential processing at any time by contacting our Data Privacy Officer at [email protected].
jilwin retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable Philippine law, PAGCOR regulations, or anti-money laundering obligations. Account data is not held indefinitely after an account is closed.
Under the Philippine Data Privacy Act, you hold enforceable rights over your personal data held by jilwin — including access, correction, erasure, and objection rights. These are not theoretical provisions: you can exercise them by contacting our Data Privacy Officer directly.
IMPORTANT: This Privacy Policy ("Policy") describes how jilwin ("jilwin", "we", "us", "our"), the operator of https://jilwin.app ("Platform"), collects, processes, stores, and discloses the personal data of users ("User", "you", "your") in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules. By accessing or using the jilwin Platform, you acknowledge that you have read and understood this Policy. This Policy forms part of the jilwin Terms & Conditions.
This Policy applies to all personal data collected by jilwin through the Platform in connection with your registration, use of gaming services, deposits and withdrawals, customer support interactions, and any other engagement with jilwin across all access methods, including desktop browsers and mobile devices.
jilwin is a Philippine-focused online gaming platform serving Filipino players across Metro Manila, Cebu, Davao, and all provinces. Because jilwin's primary market is the Philippines, the Data Privacy Act of 2012 (RA 10173) is the principal data protection legislation governing our data processing activities. Where jilwin processes data on behalf of game providers, the relevant data-sharing arrangements are governed by data processing agreements between jilwin and those providers.
This Policy does not apply to third-party websites, applications, or services that may be linked to or integrated with the Platform. jilwin is not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies independently.
For the purposes of the Data Privacy Act of 2012 and this Policy, the data controller responsible for your personal data is jilwin, the operator of the Platform accessible at https://jilwin.app.
jilwin has appointed a Data Privacy Officer (DPO) who is responsible for overseeing compliance with this Policy and Philippine data protection law. The DPO may be contacted at:
When you create a jilwin account, we collect:
To comply with our Know Your Customer (KYC) obligations under Philippine anti-money laundering (AML) regulations and PAGCOR requirements, jilwin may request:
We collect records of all deposits and withdrawals, including the payment method used (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank), transaction amounts in Philippine Peso (₱), timestamps, and transaction reference numbers.
jilwin records your gaming sessions, including games played, bet amounts, winnings, session durations, and bonus usage. This data is used for account management, dispute resolution, and responsible gaming monitoring.
We automatically collect certain technical data when you access the Platform:
Records of your interactions with jilwin customer support — including live chat transcripts, email correspondence, and support ticket histories — are retained for service quality, training, and dispute resolution purposes.
jilwin collects personal data through the following means:
jilwin processes your personal data on the following lawful bases as recognised under the Data Privacy Act of 2012:
jilwin uses your personal data for the following purposes:
jilwin engages carefully selected third-party service providers who process personal data on our behalf under contractual obligations that require them to maintain confidentiality and adequate security measures. These providers include payment processors, identity verification services, fraud detection platforms, cloud infrastructure providers, and customer support tools.
Certain technical data (including session identifiers and bet records) is shared with game content providers — such as JILI Games — to facilitate the delivery and audit of gaming sessions. These providers are bound by data processing agreements with jilwin.
jilwin will disclose personal data to competent Philippine regulatory and law enforcement authorities — including PAGCOR, the AMLC, and the NPC — when legally required to do so. jilwin may also disclose data where necessary to enforce its Terms & Conditions or to protect the rights, property, or safety of jilwin, its users, or the public.
jilwin does not sell, rent, or trade your personal data to any third party for commercial gain. Data shared with third parties is limited strictly to what is necessary for the purposes described in this Policy.
In the event of a merger, acquisition, or sale of all or part of jilwin's business assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and any material changes to data processing practices that may result from it.
Cookies are small text files placed on your device when you visit the jilwin Platform. They are widely used to make websites function properly, improve performance, and provide analytical information to site operators.
You may control non-essential cookies through your browser settings. Disabling essential cookies may impair your ability to log in or complete financial transactions on the Platform. jilwin does not use cookies for third-party advertising or behavioural tracking across external websites.
jilwin implements a layered approach to data security, including the following technical and organisational measures:
Data Breach Notification: In the event of a personal data breach that poses a real risk of serious harm to you, jilwin will notify the National Privacy Commission and affected users within the timeframes required by Philippine law and NPC regulations.
jilwin retains personal data for the following periods, after which data is securely deleted or anonymised:
Notwithstanding the above, jilwin may retain data for longer periods where required by a regulatory instruction, ongoing legal proceeding, or unresolved dispute.
Some of jilwin's service providers, technology partners, and game content providers (including JILI Games and other licensed content studios) may be located outside the Philippines. Where personal data is transferred internationally, jilwin ensures that appropriate safeguards are in place to protect your data to a standard consistent with the Data Privacy Act of 2012.
Safeguards may include: contractual data transfer agreements incorporating standard data protection clauses; adequacy determinations by the NPC; or reliance on the recipient's binding corporate rules where applicable.
Under the Data Privacy Act of 2012 (RA 10173) and the implementing rules issued by the National Privacy Commission, you hold the following rights in respect of your personal data held by jilwin:
To exercise any of the above rights, submit your request to our Data Privacy Officer at [email protected] with the subject line "Data Subject Rights Request". jilwin will acknowledge your request within five (5) business days and aim to resolve it within thirty (30) calendar days.
The jilwin Platform is strictly for adults aged 21 years and above, consistent with the minimum age for casino-style gambling in the Philippines under the PAGCOR regulatory framework. jilwin does not knowingly collect personal data from persons under 21 years of age.
If jilwin becomes aware that personal data has been collected from an underage user, the affected account will be immediately closed, all balances will be refunded to the depositing payment method, and the personal data will be deleted within a reasonable period, subject to any legal hold obligations.
If you believe that a minor has registered a jilwin account, please notify us immediately at [email protected].
As part of jilwin's responsible gaming programme, we process certain categories of gaming activity data — including session frequency, deposit volume, loss patterns, and self-exclusion status — to fulfil our duty to identify and support players who may be experiencing gambling-related harm.
This processing is carried out on the basis of jilwin's legitimate interest in protecting player welfare and complying with responsible gaming obligations. Responsible gaming data is not used for commercial profiling or marketing purposes.
Self-exclusion elections, deposit limits, and cooling-off periods selected by you from your account settings are recorded and enforced across the Platform. This data may be shared with relevant third-party self-exclusion registers where jilwin participates in any national or industry self-exclusion scheme.
For more information about jilwin's responsible gaming tools and resources, visit our Responsible Gaming page. Sumugal nang may responsibilidad.
jilwin reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, Platform features, applicable law, or NPC guidance. The effective date at the top of this page will reflect the date of the most recent revision.
Where a change is material — meaning it significantly affects how we process your personal data or alters your rights — jilwin will provide advance notice via email to your registered address or through a prominent notice on the Platform, not less than fourteen (14) days before the change takes effect.
Your continued use of the Platform following the effective date of any revision constitutes your acknowledgement of the updated Policy. If you do not agree with a material update, you may close your account and request deletion of your data in accordance with Section 12.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Privacy Officer:
jilwin aims to acknowledge all privacy-related requests within five (5) business days and to provide a substantive response within thirty (30) calendar days of receiving complete information from you. If your concern is not resolved to your satisfaction, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines.
jilwin protects your privacy so you can focus on what matters — enjoying the Philippines' best JILI slots, live casino, and sports betting experience.
21+ only · Play responsibly · PAGCOR regulated · RA 10173 compliant